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An Action Research on a French Law Firm: Solutions for a Law Firm With IT Post-Adoption

Abstract : This study qualitatively analyzes interactional coping strategies used to manage technostress in the post-adoption stage of information technology implementation at a French legal firm. The nine strategies are participatory, collaborative, conflict resolution, bureaucratic coping (adaptation), perceived contribution to exchange, loyalty, affect, professional respect, and mutual trust. A critical perspective was applied to a longitudinal study of the intervention process. First, a problem with task distribution at the individual level affected the efficacy of perceived contribution strategies to exchange and professional enhancement. Second, a lack of creative interaction between group level colleagues undermined strategies of collaboration, mutual aid and assistance, participatory adaptation, and mutual trust. Third, a lack of digitalization commitment at the organizational level negatively affected conflict resolution and bureaucratic adjustment. Finally, an absence of loyalty and affect strategies was evident.
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Submitted on : Saturday, November 5, 2022 - 11:37:28 PM
Last modification on : Thursday, November 10, 2022 - 3:31:14 AM


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Min Feng, Driss Bourazzouq. An Action Research on a French Law Firm: Solutions for a Law Firm With IT Post-Adoption. Journal of Technological Advancements, 2021, 1, pp.1 - 14. ⟨10.4018/jta.20210101.oa5⟩. ⟨hal-03840734⟩



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